Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 1 - 3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.
Information I Collect: To fulfill your order, you must provide certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, and the details of the product you’re ordering. You may also choose to provide me with additional personal information if you contact me directly. Note: I do not have access to your payment information. Etsy retains and processes all payment data securely.
Why I Need Your Information and How I Use It: I rely on a number of legal bases to collect, use, and share your information, including: To fulfill your order; To provide customer; support; To comply with legal or tax obligations
Information Sharing and Disclosure: I share your personal information only for very limited reasons and circumstances:
Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both Etsy’s Seller Policy and Terms of Use.
USPS: I use the United States Postal Service to ship orders, which requires sharing your name and mailing address.
Google Analytics: I use Google Analytics to understand traffic and usage patterns on my shop.
Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. I may also be required to retain this information to comply with legal and tax obligations.
Your Rights:
If you reside in certain territories, you may have rights related to your personal information, such as access, correction, or deletion. You may contact me at the email below to exercise these rights.
Contact: If you have any questions or concerns, you may contact me at: Debbie@TwilightCrystalCraft.com